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Frequently Asked Questions and
Answers... |
Q: Why is my check card being declined?
A: There are several reasons for a
check card to decline. The most common is that there is a limit
set, for safety reasons, and the customer has met their limit
for the day. This limit is $500 and resets every 24 hours from update time
one day to the next update time. Another reason could be the
balance in your account is less than the amount of your
purchase. If ever you have a problem please call and ask for a
customer service representatives’ help.
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Q: What
is the limit on my ATM card per day and can it be raised?
A: ATM and Check card limits are
automatically preset to $505.00. This is set low for your
safety. You can request that your limit be raised
temporarily by contacting Customer Service at (580) 326-9641. |
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Q: Why is
it my card will work at some stores and not others?
A: If you use your check card as a
debit card at an ATM it is considered a debit. If you use the
check card at a retailer’s store the transaction is considered a
credit. When you swipe your card be sure and choose the correct
choice debit or credit. |
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Q: What time do
I need to have the transactions done in order for it to show on that
days work?
A: If you need a transaction to post on a
certain day the transaction must take place before 3:00 pm on the day it
needs to be posted. This includes loan payments.
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